This Privacy Policy explains how WIWA TOURS COLOMBIA SAS(wiwatour.com/en) collects, uses and discloses information about its users and customers when they use our website, services or when they otherwise interact with us.
We encourage you to review the Privacy Policy whenever you access the Services or interact with us to stay informed about our information practices and the ways in which you can help protect your privacy.

Collection of information

Information provided:

We collect the information you provide directly to us. For example, we collect information when you fill out a form, interact with our chat box or make a reservation. The types of information we may collect include your name, email address, nationality, telephone number and any other information you choose to provide. A designated third party may collect payment and credit card information when you make a reservation on our website.

Information we automatically collect when you interact with us on our website:

When you access or use our services, we collect information about you automatically, including:

  • Log information: We record information about your use of our website, including the pages you visit, your IP address and your general location.
  • Information Collected by Cookies and Other Tracking Technologies: We and our service providers use various technologies to collect information, including cookies. Cookies are small data files stored on your hard drive or in the memory of your device that help us improve our website and your experience, see which areas and features of our website are popular and count visits.
    For more information about cookies and how to disable them, see “Advertising and analytics services provided by others” below.

Use of information

We may use your information for a variety of purposes, including to:

  • To provide, maintain, customize and improve our Services.
  • Provide and deliver the products and services you request, process transactions and send related information, including confirmations and invoices.
  • Respond to your comments, questions and requests and provide customer service.
  • Communicate with you about the services, offers, promotions and rewards offered by WIWA TOURS COLOMBIA SAS, and provide news and information that we believe will be of interest to you.
  • Monitor and analyze trends, usage and activities related to our website.
  • Perform any other purpose for which the information was collected.

Share information

We may share information about you in the following ways or as described in this Privacy Policy:

  • In response to a request for information, if we believe the disclosure is in accordance with any applicable law, rule or legal process, or as otherwise required by any applicable law, rule or regulation.
  • If we believe that your actions are inconsistent with the spirit or language of our user agreements or policies, or to protect the rights, property and safety of WIWA TOURS COLOMBIA SAS or others.
  • With your consent or at your direction.

Data retention

The periods of time for which we retain your personal information will depend on the purposes for which we use it. We will retain your personal information for as long as necessary to provide the Services, unless we are required by applicable law to delete it or keep it longer. We may also continue to store your personal information to allow us to resolve disputes, enforce our agreements, comply with legal obligations and/or for other legally permissible purposes consistent with this Privacy Policy.

Advertising and analysis services provided by others

We may allow others to serve ads on our behalf across the Internet and to provide analytics services. These entities may use cookies, web beacons and other technologies to collect information about your use of the Services and other websites, including your IP address, web browser, pages visited, time spent on pages, links clicked and conversion information.

This information may be used by WIWA TOURS COLOMBIA SAS to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our Services and other websites, and better understand your online activity. To learn more about interest-based advertising, or to opt out of having your web browsing information used for behavioral advertising purposes, please visit WebChoices.

Information Security.

WIWA TOURS COLOMBIA SAS is committed to make a correct use and treatment of personal data contained in its databases, avoiding unauthorized access to third parties who may know or violate, modify, disclose and/or destroy the information contained therein. To this end, it has security and access protocols for information, storage and processing systems, including physical measures to control security risks.

Access to the different databases is enabled only for the areas of the company that require the use of personal data, additionally all employees are committed to confidentiality and proper handling of databases in accordance with the guidelines on the treatment of information established by law.

If you have any additional questions please do not hesitate to contact us, we will help you at any time and we will do our best to answer your questions as soon as possible. Write to us at admin@wiwatour.com.

Access

You may request to receive personal information associated with you at any time by writing to us at admin@wiwatour.com. If you need help accessing or modifying your personal information or wish to delete your personal information, please let us know.

Contact us at

If you have any questions about this privacy policy, please contact us at info@wiwatour.com.