The agency has established a long-term sustainability management system which is adapted to its reality and scale, and considers the environmental, socio-cultural, quality, health and safety issues.
The agency complies with all relevant legislation and regulations, international or local (including labor, environmental, health and safety aspects).
The staff receives periodical training related with their role in the management of environmental, socio-cultural, health and safety practices.
Customer satisfaction is measured and corrective actions are taken when appropriate.
Promotional materials are accurate and complete and do not offer more than the company can provide.
It uses locally appropriate principles of sustainable construction.
Clients are given information and interpretation about the natural surroundings, local culture and cultural heritage, as well as explaining the appropriate behavior during the visit to natural areas, living cultures and cultural heritage sites.
The agency actively supports initiatives for social community development and infrastructure, which among other things includes education, health and sanitation.
Where possible, the agency purchases local and fair trade goods and services.
The agency offers facilities to small local entrepreneurs to develop and sell their sustainable products, based on the nature, history and culture of the area (which includes food and beverages, crafts, arts, agricultural products, etc.)
The agency is equitable with hiring indigenous people and local minorities, even for management positions, while restricting child labor.
The Wiwa Tour agency follows established guidelines or the code of conduct for visits to sites that are culturally or historically sensitive, in order to minimize the impact caused by visitors and maximize their enjoyment.
The agency contributes with the protection of local properties and sites which are historically, archaeologically, culturally or spiritually important, and does not prevent local residents from accessing them.
The business uses elements of art, architecture or local cultural heritage in its operations, design, decoration, food or stores while respecting the intellectual property rights of local communities.
The company helps to support the conservation of biodiversity, which includes supporting protected natural areas, and areas with a high biodiversity value.